Billing and Payment

Electric, Natural Gas & Water

Electric, natural gas, and water companies regulated by the KCC are required to follow billing standards for such things as what information should be on your bill, when a company can disconnect your service, or when a deposit is required.

We encourage you to use online resources to help you understand your company's bill. Several companies provide a sample bill for your reference.

Kansas has consumer protections in place to ensure that you have a variety of ways to pay your monthly utility bill. Many companies now offer payment by electronic check or credit/debit card. It's important to know which services are free and which cost extra.

If you believe your company is not following the standard guidelines, please contact the KCC Public Affairs and Consumer Protection Division for further assistance.

Telecommunications (Landlines and Long-distance)

Looking at your phone bill carefully - and understanding what it says - will help you use phone services wisely and avoid fraud.

You can learn more about your rights as a consumer under the KCC's Kansas Telephone Billing Practices. If you are unsure about whether your company must follow these guidelines, please contact the KCC Public Affairs and Consumer Protection Division for further assistance.

Customer Deposit Rates

Utility Customer Deposit - Annual Interest Rates